PRIVACY POLICY

  • About Privacy Policy

  • Information We Collect and How We Use It

    Solomon Kitano Mendana Hotel Ltd. (hereinafter referred to as "the Hotel") has a strong commitment to providing excellent service to all of our customers and visitors of our web sites, including respecting your concerns about privacy. We understand that you may have questions about how our web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our web site, that are listed in this privacy statement, which contains numerous general and technical details about the steps we take to respect your privacy concerns.

    This Web site does not collect personal identifiable information when you browse this site or request pages from our servers, unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personal identifiable information just because you browse the site, unless you access the Web site from a link in an email that we sent.

    We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we need to collect personal identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information required.

    For example, if you would like to make a reservation at our hotels, we will ask you for information such as your name, address, telephone number, email address, credit card number, and room preference to process your reservation, or to process with the following:

    • 1. Room and/or restaurant reservation
    • 2. Tour booking
    • 3. Booking for conference, banquette, or other functions
    • 4. Gift Certificate Purchase
    • 5. Information about other services or general inquiry

    We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:

    • 1. send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel
    • 2. notify you about special offers and promotions as described in the email section of this privacy statement
    • 3. send you occasional satisfaction or market research surveys only if agreed by you.

    You can opt out of marketing and/or our research survey emails at any time.

    The information collected from our website and your e-mail inquiries will be kept safely only for a period of time, and will eventually be deleted completely from our archives.

    The hotel will use the minimum information needed only in order to provide the service requested, and will not demand any additional information from you in exchange to provide the service.

    The hotel will carefully handle personal information we collect, and will not reveal or release to any third party except when:

    • 1. requested by the guest himself or herself, or
    • 2. required by law.

    This is a Japanese Web site and is subject to laws of Japan. Our website shall be operated and used in accordance with the laws of Japan. The hotel will disclose personal identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to the hotel guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personal identifiable information vary by country.



    Other Sites

    The hotel is only responsible for the privacy statement and content of this web site. We are not responsible for the data collection, practice, privacy policy, or the use of cookies on other web sites that you have accessed from this site or other websites you may access.

    The hotel is only responsible for the privacy statement and content of this web site. We are not responsible for the data collection, practice, privacy policy, or the use of cookies on other web sites that you have accessed from this site or other websites you may access.

    This Statement was last updated on 09 November, 2010. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.

    If after reviewing this Statement, you have any questions or privacy concerns please send an email to:

    kitano@mendana.com.sb

    or send a letter to:

    Solomon Kitano Mendana Hotel Ltd.
    Guest Relations
    P.O. Box 384, Mendana Avenue
    Honiara, Solomon Islands